- Re-activate and unlock your account.
- Create a new password when the old password is forgotten.
- Click the ‘Forgot your password?’ link.
- Enter the mail address that is known in edc2go for your user account:
An e-mail will be sent to the indicated mailbox, only if the mail address is known in edc2go.
3. Tick the link within 8 hours after ticking the ‘forgot your password?’ link.
A window will display in which you can type and confirm your new password:
Note: your new password:
- must be at least 8 characters long
- must contain at least 1 numeric and 1 special character
- cannot contain any spaces
- cannot contain a part of your email or alias
- cannot be the same as previous password