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Forgot Password

You can re-set you password with the ‘Forgot your password' link that is located on the login screen.
The ‘forgot Password link’ will enable you to:
  • Re-activate and unlock your account.
  • Create a new password when the old password is forgotten.
Following steps will allow you to install a new password:
  1. Click the ‘Forgot your password?’ link.
  2. Enter the mail address that is known in edc2go for your user account:

An e-mail will be sent to the indicated  mailbox, only if the mail address is known in edc2go.

    3.   Tick the link within 8 hours after ticking the ‘forgot your password?’ link.

A window will display in which you can type and confirm your new password:

Note: your new password:
  • must be at least 8 characters long
  • must contain at least 1 numeric and 1 special character
  • cannot contain any spaces
  • cannot contain a part of your email or alias
  • cannot be the same as previous password

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